FOUR COUNTY EMC UPDATES CUSTOMER SERVICE PORTAL, INTERACTIVE VOICE RESPONSE SYSTEM AND CALL CENTER WITH NEW SOFTWARE TO IMPROVE CUSTOMER SERVICE

 North Carolina co-op restructures way members can make payment arrangements, using rules engine to reduce communications obstacles 

ATLANTA – May 16, 2017 – Four County Electric Membership Corporation, an electric cooperative based in Burgaw, North Carolina, integrated their customer service portal, interactive voice response (IVR) system and customer representative call center in June 2015 with SEDC’s Automated Business Rules Engine to provide members with 24/7 access to their accounts and a more streamlined, convenient way to make payment arrangements. Nearly two years later, the tool has proven vital to managing the challenges of a retiring workforce and managing payment plans for members affected by ongoing regional economic challenges.

 

Read more...

TRILLIANT LAUNCHES SMART METER SYSTEM OPERATOR SOLUTION TO PROVIDE SECURE, MANAGED AMI IN THE CLOUD FOR UK ENERGY RETAILERS

The advanced smart metering solution that already connects more meters than any provider in the nation, now offers end-to-end service to ensure compliance to SMIP deadlines

Raleigh, N.C. – (May 17, 2017) – Trilliant, key technology provider of the most widely used AMI solutions in the UK, announces a Smart Metering System Operator (SMSO) managed service for energy retailers. The comprehensive service consists of an operations center and software managed by Trilliant with credit and prepayment meters by Landis+Gyr and in-home consumer access devices by Green Energy Options (GEO). The program will simplify and streamline deployment and management of SMETS1 smart meters for energy retailers in the UK.

Read more...

TRILLIANT NETWORKS NAMED ONE OF THE 50 MOST VALUABLE TECHNOLOGY COMPANIES FOR 2017

Insights Success Recognizes Trilliant Networks as Market Leader in IoT

Raleigh, N.C. – (May 15, 2017) – Communications solutions provider Trilliant Networks has been recognized by Insights Success as one of the 50 most valuable technology companies for 2017.

“As the era of Internet of Things (IoT) evolves and grows, there is increasing pressure on utilities and energy retailers to deal with supply limitations, environmental mandates, distributed generation and intermittent renewables,” said Archana Ghule, managing editor of Insights Success. “Trilliant is a global leader in delivering intelligent networks that enable the transition to smart grid and smart cities. Their unique platform powers networks for leading energy providers around the world.”

Read more...

DNV GL’S KAREN CONOVER RANKED #18 ON WOMEN’S POWER LIST: THE TOP 100 WOMEN WORKING IN WIND

Industry intelligence service A Word About Wind highlights achievements of Karen Conover as one of the wind industry’s leading female figures                       

Oakland, Calif. - (May 8, 2017) – DNV GL’s Karen Conover has been recognized by A Word About Wind in the Women’s Power List: The Top 100 Women Working in Wind, ranking at number 18. The report aims to celebrate exceptional women around the world contributing to the continued growth and success of the wind industry.

karen conover

Read more...

TRILLIANT NETWORKS HONORED WITH STEVIE AWARD IN THE 2017 AMERICAN BUSINESS AWARDS

UnitySuite Business Intelligence Platform Recognized for Delivering Actionable Insights

Raleigh, N.C. – (May 8, 2017) – Communications solutions provider Trilliant Networks’ UnitySuite® Business Intelligence platform was named the winner of a Bronze Stevie Award for Software/Big Data Solution in the category New Product or Service of the Year in the 15th annual American Business AwardsSM.

Bronze 3

Read more...

  • This email address is being protected from spambots. You need JavaScript enabled to view it.

icon-callCall us at 404-583-0003