TRILLIANT NETWORKS AND HO CHI MINH POWER CORPORATION COMPLETE PILOT OF VIETNAM’S FIRST SMART CITY COMMUNICATIONS PLATFORM

Completion of pilot project at Saigon Hi-Tech Park positions EVNHCMC to meet country’s growing energy demands

Raleigh, N.C. – (May 17, 2017) – Trilliant Networks, a global provider of IoT and smart energy solutions, together with Ho Chi Minh Power Corporation (EVNHCMC) have successfully completed the pilot of Vietnam’s first smart city communications platform. The platform serves as a foundational step in EVN’s commitment to advancing efficiency, reliability and affordability of energy for their customers.

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FOUR COUNTY EMC UPDATES CUSTOMER SERVICE PORTAL, INTERACTIVE VOICE RESPONSE SYSTEM AND CALL CENTER WITH NEW SOFTWARE TO IMPROVE CUSTOMER SERVICE

 North Carolina co-op restructures way members can make payment arrangements, using rules engine to reduce communications obstacles 

ATLANTA – May 16, 2017 – Four County Electric Membership Corporation, an electric cooperative based in Burgaw, North Carolina, integrated their customer service portal, interactive voice response (IVR) system and customer representative call center in June 2015 with SEDC’s Automated Business Rules Engine to provide members with 24/7 access to their accounts and a more streamlined, convenient way to make payment arrangements. Nearly two years later, the tool has proven vital to managing the challenges of a retiring workforce and managing payment plans for members affected by ongoing regional economic challenges.

 

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TRILLIANT LAUNCHES SMART METER SYSTEM OPERATOR SOLUTION TO PROVIDE SECURE, MANAGED AMI IN THE CLOUD FOR UK ENERGY RETAILERS

The advanced smart metering solution that already connects more meters than any provider in the nation, now offers end-to-end service to ensure compliance to SMIP deadlines

Raleigh, N.C. – (May 17, 2017) – Trilliant, key technology provider of the most widely used AMI solutions in the UK, announces a Smart Metering System Operator (SMSO) managed service for energy retailers. The comprehensive service consists of an operations center and software managed by Trilliant with credit and prepayment meters by Landis+Gyr and in-home consumer access devices by Green Energy Options (GEO). The program will simplify and streamline deployment and management of SMETS1 smart meters for energy retailers in the UK.

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