TRANSFORMATION OF GLOBAL ELECTRIC INDUSTRY DEPENDS ON ENERGY STORAGE SAYS DNV GL

  • Concluding chapter of World Energy Resources 2016 report cites pivotal role of storage
  • Lead author Paul Gardner from DNV GL presents conclusions at World Energy Council Congress 2016 in Istanbul October 10, 2016
  • World’s largest resource of independent energy experts and certification body analyses industry drivers including technology advancements, regulatory trends and increased deployment

ARNHEM, Netherlands (12 October 2016) – In the concluding chapter for the World Energy Council’s World Energy Resources 2016 report released today at the 23rd annual World Energy Council Congress in Istanbul, DNV GL asserts that energy storage is playing an increasingly crucial role in the transformation to a cleaner, smarter, safer energy future worldwide. Lead author Paul Gardner, global segment leader of energy storage at DNV GL, will present the chapter’s content Monday and Wednesday at the Congress.

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BROOKS WINS "BEST OF THE BEST" AWARD FOR NEW PRODUCT CATALOG

Updated product catalog recognized as top “Literature/Selling Piece” by tED Magazine

FARMINGTON HILLS, Mich. (October 11, 2016)Brooks Utility Products, a supplier of electric metering products for the utility industry for 143 years, has won the “Best of the Best” marketing award in the “Literature/Selling Tool category” from The Electrical Distributor, also known as tED magazine. Brooks was honored for their new catalog, which was reorganized and updated to better serve Brooks customers.

“Brooks redesigned, reorganized, and rewrote its electric metering product catalog – and it was based on customer and market research. We like how each section told a true story or a product developed to meet customers’ evolving needs,” said the judges of the tED awards.

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SAND MOUNTAIN ELECTRIC CO-OP REDUCES DISCONNECTIONS AND UNCOLLECTIBLE PAYMENTS WITH SEDC IVR

What began as a move to expedite credit card payments has improved revenue and kept the power on for more customers

ATLANTA - (September 27, 2016) – Sand Mountain Electric Cooperative, an electric distribution utility serving over 30,000 members in northeast Alabama, reports improved payment processing efficiency and reduction of uncollectible accounts in its first year after integrating an interactive voice response (IVR) system from utility-focused software developer SEDC.

The rise in credit card payments drove the utility’s original move to an automated system. “As soon as we started accepting credit card payments, the processing challenges became more than we could handle,” said Lisa Greeson, supervisor of information systems for Sand Mountain. “Lines at cashiers grew. We were spending so much time on the phone, we couldn’t serve our customers.” The federal government’s move to provide social security benefits on preloaded credit cards also drove more members to pay by credit card. “This was a big reason our call volume went up, too,” said Greeson.

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PALMETTO ELECTRIC COOPERATIVE IMPROVES SEVERE WEATHER RESPONSIVENESS WITH SEDC’S IVR SYSTEM

Electric Cooperative can accept infinite number of phone calls at once with cloud-based IVR system, allowing customers to pay bills, create payment plans, and update information all in one place

ATLANTA –August 25, 2016 –Palmetto Electric Cooperative, Inc., an electric cooperative serving nearly 70,000 customers in South Carolina’s Beaufort, Hampton and Jasper counties, has improved the efficiency of their customer service over the past year with the implementation of Interactive Voice Response (IVR) from SEDC.

Serving areas on South Carolina’s coastline, Palmetto EC provides electricity to a region primarily made up of beachfront homes, hotels and resorts, a tourist area including cities such as Hilton Head and Bluffton, South Carolina. During the summer months, the coast sees a large influx of visitors and faces the threat of hurricanes and tropical storms, some of which could cause severe damage, flash flooding and power outages. In fact, three of South Carolina’s hurricanes have been included in the list, “Top 40 Most Intense Hurricanes,” a study by scientists at the National Hurricane Center.

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TENNESSEE CO-OP AUTOMATES OUTAGE MANAGEMENT WITH FUTURA SYSTEMS

 

Upper Cumberland EMC adds GIS, OMS software from Futura Systems to boost reliability, responsiveness

ATLANTA - (July 20, 2016) - Upper Cumberland EMC, an electric power distribution cooperative serving more than 49,000 meters across parts of 10 Tennessee counties, has selected mapping and analytics software from Futura Systems. The cooperative plans to launch the new software this summer.

The addition of Futura’s Catalyst WebMap will bring several CIS and GIS data streams together in one map view, applying analytics to reveal ways Upper Cumberland can use the information to better serve members. For example, it can show the location of available trucks alongside work order data to find the closest technician for a service call.

“We look forward to the seamless integration of the Futura tools with UPN both on the customer and work order side,” said Upper Cumberland EMC Director of Engineering, Wayne Anderson. “My goal is more people will use Futura, and it will be a valuable tool especially in outage management, SCADA, and other programs we hope to implement in the future here at UCEMC.”

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